Job Position
Call Center Executive
(Work From Home)
Application
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Company Overview:
At Bhuyain It, Our Vision is to be the number #1 company helping lawyers & Immigrations consultant to grow their business. Bhuyain IT Company is a trailblazer in the digital marketing landscape, dedicated to providing innovative solutions that drive growth and excellence for our clients. Our commitment to cutting-edge technology and customer-centric strategies sets us apart. As we continue to expand, we are seeking dynamic individuals to join our team as Call Center Executives.
Role Summary:
The Call Center Executive at Bhuyain IT Company serves as the pivotal first point of contact between our clients and our comprehensive suite of digital marketing services. This role is crucial in maintaining our reputation for exceptional customer service and fostering long-term client relationships. The ideal candidate is a proactive communicator, adept at understanding client needs, and enthusiastic about contributing to their success.
We will do everything training, how to use our software will be taught.
Key Responsibilities:
Client Engagement: Initiate and manage inbound and outbound calls, providing clients with detailed information about our digital marketing services.
Customer Support: Address client inquiries promptly and effectively, offering solutions and guidance on various digital marketing strategies and tools.
Relationship Building: Cultivate strong, ongoing relationships with clients by demonstrating genuine interest in their business needs and objectives
Data Management: Maintain accurate and up-to-date records of client interactions, feedback, and service requests in our CRM system.
Collaboration: Work closely with the sales, marketing, and technical teams to ensure seamless service delivery and resolve any client issues.
Feedback Loop: Gather and relay client feedback to the relevant departments to drive continuous improvement in our services and client satisfaction.
Unique Aspects of the Role:
Innovation-Driven Environment: At Bhuyain IT Company, we thrive on innovation. As a Call Center Executive, you will be at the forefront of introducing clients to the latest digital marketing trends and technologies.
Dynamic Work Culture: Join a team of passionate and forward-thinking professionals in a collaborative and inclusive work environment that celebrates creativity and initiative.
Client-Centric Approach: Our business model prioritizes client success. You will play a key role in ensuring our clients achieve their digital marketing goals, making a tangible impact on their business outcomes.
Qualifications:
English Requirements: Excellent English communication skills are required. Must be able to speak English fluently with clients
Experience: Previous experience in a call center or customer service role, preferably within the digital marketing or IT sector.
Communication Skills: Excellent verbal and written communication skills, with the ability to convey complex information clearly and persuasively.
Tech-Savvy: Comfortable using CRM systems and other digital tools, with a keen interest in staying updated on digital marketing trends.
Problem-Solving: Strong analytical and problem-solving abilities, with a proactive approach to resolving client issues.
Team Player: Ability to work effectively in a team environment, collaborating with colleagues across different departments.
Mandatory Platforms, Software and Skills Experience (Mandatory):
Sales -Must have sales experience over Phone or Zoom.
Direct-Response Messaging
Location: Remote/home-based
Note: Training will be provided, however, you need to have some experience.
Nice to Have Platforms, Software and Skills Experience:
Fluent in English, IELTS score is a plus
Job Location: Work From Home ( PST TIME 9:30 TO 6:30 AND ONE HOUR BREAK)
Salary & Benefits: Starting salary is 25,000 to 35,000 BDT with a monthly (Uncapped Bonuses: Based on performance)
Ready to take the next step in your career? Apply now and become a part of the
Bhuyain IT Company family!
Please fill out the details to start the application.
Know More
Know More
+880 1975-048056
support@bhuyainit.com
Bangladesh Office: 384/3 TV Tower Road , Dhaka, Bangladesh
Canada Office: 13618- 102 Avenue Surrey BC, Canada v3t0a8
