Client Success Lead (CSL)
Application
Please watch this short video
I understand your time is valuable and sincerely appreciate you taking a few minutes to fill this out, we will reach out after if there is a fit! Please answer truthfully as we will be testing/reviewing your answers together.
Company Overview:
At Bhuyain It, Our Vision is to be the number #1 company helping lawyers & Immigrations consultant to grow their business
Position Overview:
As a Client Success Lead (CSL) at Bhuyain It, you will play a pivotal role in fostering strong relationships with our clients and guiding them to full adoption and absorption of our products. We are searching for a dynamic individual with a proven track record in client success experience, who thrives on developing strategic relationships and is deeply aligned with our core values.
Key Responsibilities:
Cultivate and nurture long-term relationships with Small to Medium Size organizations.
Ensure clients understand and experience the ROI/value delivers.
Proactively engage in strategic account planning and customer success issue resolution.
Collaborate with cross-functional teams, including Sales, Marketing, Support, Billing, and Operations, to ensure an exceptional client experience.
Weekly, Bi-weekly and monthly meet with clients virtually.
Identify expansion opportunities and work closely with the sales team to capitalize on them.
Maintain a keen understanding of our product offerings and updates.
Uphold the values of our company in all interactions and decision-making processes.
Follow up with existing leads to close them.
Qualifications:
1+ years of experience in customer success management or equivalent role.
Work in a call center or similar organization
Proven proficiency in customer retention and growth in a B2B environment.
Exceptional communication and presentation skills in English
Strong leadership, teamwork, & cross-group collaboration abilities. Bachelor’s Degree (or equivalent work experience).
Mandatory Platforms, Software and Skills Experience (Mandatory):
Facebook Ads (Targeting, KPI’s, Data-based Decision Making)
Previously use Funnel Building Software
Sales -Must have sales experience over Phone or Zoom.
Direct-Response Messaging
Note: Training will be provided, however, you need to have some experience.
Nice to Have Platforms, Software and Skills Experience:
Slack, Discord, Go High Level , WordPress, IELTS score is a plus
Working Time (PST Time)
7:00 AM to 4 PM (30 Mins Break)
Monday to Friday.
Salary & Benefits:
Starting salary is 25000 to 35000 BDT with a monthly (Uncapped Bonuses: Based on performance)
Must have a reliable computer or laptop with high speed Internet connection: Minimum 20mb/s
Please fill out the details to start the application.
Know More
Know More
+880 1975-048056
support@bhuyainit.com
Bangladesh Office: 384/3 TV Tower Road , Dhaka, Bangladesh
Canada Office: 13618- 102 Avenue Surrey BC, Canada v3t0a8
